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In sales, chatbots are being used to assist consumers shopping online, either by answering noncomplex product questions or providing helpful information that the consumer could later search for, including shipping price and availability.
Chatbots are also used in service departments, assisting service agents in answering repetitive requests.
A chatbot (sometimes referred to as a chatterbot) is programming that simulates the conversation or "chatter" of a human being through text or voice interactions.
Business owners also have to decide whether they want structured or unstructured conversations.Chatbots built for structured conversations are highly scripted, which simplifies programming but restricts the kinds of things that the users can ask.In business-to-business environments, chatbots are commonly scripted and used to respond to frequently asked questions or perform simple, repetitive calls to action.A chatbot is an artificial intelligence (AI) application that can imitate a real conversation with a user in natural language.Chatbots enable conversation via textual or auditory methods on websites, messaging applications, mobile apps, or telephone.
Chatbots use machine learning to identify communication patterns.